Contact Us

MyEpiPen® Website Support

For enquiries or support with the MyEpiPen® Website or the Reminder Program, please email support@myepipen.com.au.

EpiPen® Auto-Injector Hotline

For enquiries about EpiPen® or EpiPen® Jr Auto-Injector, please call 1800 931 625 to speak with the EpiPen® Auto-Injector customer service team.

For information on EpiPen® or EpiPen® Jr Auto-Injector, please review the Consumer Medicine Information available on www.medicines.org.au or www.ebs.tga.gov.au.

For Medical Information enquiries or to report an Adverse Event, please email medinfo_anz@viatris.com

Viatris Head Office

Level 1, 30 The Bond, 30-34 Hickson Road Millers Point NSW 2000
Phone: (02) 9298 3999; Fax: (02) 9298 3992

For all general enquiries, please contact Customer Service at ausalessupport@viatris.com or call 1800 274 276

For all Media enquiries call +61 (0)2 9298 3990

ASK YOUR PHARMACIST ABOUT THIS PRODUCT.

EPIPEN is not a substitute for emergency medical/hospital care. Call 000 immediately after administering EPIPEN. An additional dose of EPIPEN may be needed while waiting for emergency care. EPIPEN is available from pharmacies with a prescription, or without a prescription as part of a formal anaphylaxis action plan provided by a health practitioner.

EPIPEN® and MYEPIPEN® are Viatris trade marks. Copyright © 2022 Viatris Inc. All rights reserved. Alphapharm Pty Ltd (trading as Viatris), Level 1, 30-34 Hickson Road, Millers Point NSW 2000. Tel 1800 274 276. January 2021. EPI-2019-0169.

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Login to MyEpiPen®

Don’t have an account? Click here to register.

Join more than 35,000 EpiPen® Auto-Injector users and reap the benefits1

MyEpiPen® is an online resource dedicated to helping you and your family be better prepared to manage anaphylaxis (severe allergic reaction). If you're not yet a member of MyEpiPen®, make sure you join today to receive:

  • An EpiPen®  Trainer – a training device to help you practise using EpiPen® Auto-Injector
  • How to use EpiPen® Auto-Injector fridge magnet - to serve as a useful reminder
  • Expiry reminders - to help ensure you always have an in-date EpiPen® Auto-Injector at hand
  • Regular updates on the latest anaphylaxis news

Register here

The Viatris Privacy Notice describes our collection, use, disclosure, and retention of Personal Data. The Notice also explains the ways in which you may, under applicable laws, be able to control our processing of your Personal Data and exercise other rights.
 
Already have an account? Click here to sign in.
Reference: 1. EpiClub member database. October 2019.

Welcome to MyEpiPen®

Patients and Carers

Our new website is designed to support Australians who have been diagnosed with
severe allergies and are at risk of anaphylaxis.

Access MyEpiPen® here

 

Schools and Pharmacists

We’re busy working on your new programs, and look forward to welcoming you to the
new site soon. In the meantime, please click below to access the EpiClub® site as usual.

Access EpiClub® here

July 2021. EPI-2021-0194.

When collecting your EpiPen® or EpiPen® Jr Auto-Injector prescription, your pharmacist may try to switch it, or talk to you about switching to Anapen®.1

EpiPen® Auto-Injectors and Anapen® are not the same:2-4

EpiPen® takes just 2 steps to use.2,3

Anapen® takes more steps.4

EpiPen® has a Never-See-Needle.™2,3

Anapen®’s needle is exposed after use.4

  • Switching means retraining: You, your family, friends and caregivers must retrain to use a different device correctly if you have an anaphylactic attack2-4
  • Switching means a different ASCIA Action Plan: You will also need to get a new ASCIA Action Plan, specific to Anapen®5

Remember, you don’t have to change. It’s your choice6
Be specific and tell your GP and pharmacist that you want your EpiPen® Auto-Injector prescription.

References:

  1. NPS Medicinewise. Brand equivalence — ‘a’ flagging explained. Available at: https://www.nps.org.au/radar/articles/brand-equivalence-a-flagging-explained. Accessed December 2021.
  2. EpiPen® Adrenaline (epinephrine) 300 μg/0.3 mL Auto-Injector. Consumer Medicine information. July 2021.
  3. EpiPen® Jr. Adrenaline (epinephrine) 150 μg/0.3 mL Auto-Injector. Consumer Medicine information. July 2021.
  4. Anapen® Consumer Medicine information. March 2021.
  5. ASCIA Action Plans for Anaphylaxis (RED). https://www.allergy.org.au/hp/ascia-plans-action-and-treatment. Accessed December 2021.
  6. Medical Director. Active Ingredient Prescribing is coming: here’s what you need to know. https://www.medicaldirector.com/news/clinical-practice/2020/08/active-ingredient-prescribing-is-coming-heres-what-you-need-to-know. Accessed December 2021.

February 2022. EPI-2021-0567.